Frequently Asked Questions (FAQs)

General

Please refer to our Shipping Policy for more information.

Please refer to our Refund Policy for more information.

Please refer to our Warranty Policy for more information.

Please refer to the Setup & Quick Start Guide for more information.

Please refer to the Vidami Control Center Guide for more information.

To set the permissions for the Vidami Safari extension, please click here

Original Vidami

Please refer to the Original Vidami User Manual and other FAQs for more information.

Currently we support Google Chrome or Apple Safari via a USB-A connector.

If you have a recent model PC or Mac without a USB-A port, you can easily connect the Vidami to your computer using an adapter.

Vidami Blue

Please refer to the Vidami Blue User Manual and other FAQs for more information.

Click here to view or download the Vidami Blue Modes & Functions Guide

The Vidami Blue does not send out a battery level status to connected devices, so the connected device is doing its best to estimate charge and splits the difference by stating that the charge level is 50%.

If you charge the Vidami Blue for a few hours you should achieve a full charge. When the battery level is getting too low, you will see the red Low Battery Status LED illuminate solid about 30 minutes before the charge level is too low to operate the unit. A few minutes before fulling discharging, the red LED will begin blinking.

You may have inadvertently changed the Control Mode.
Please refer to the Vidami Blue Modes & Functions Guide for more information changing between Video Control, DAW Control, and Page-Turning modes.

Play/Pause switch Not Working:
Is your Play/Pause switch not working on fullscreen?
This sounds like an issue that arises when viewing iOS Safari in fullscreen mode. There is a setting that needs to be made in your iPad/iPhone "Settings" which is covered in our: "Vidami Blue iPad, iPhone Setup Guide” video here. Go to 2:32 in the video for instructions on how to change this setting and use fullscreen on the iPad. The entire video has useful setup information and may be of benefit to watch.

Having an issue with Safari on your iPad or iPhone?
If you are using Safari on an iPad or iPhone, have you set the necessary Permissions for the websites that you would like to control? If you need assistance with this as well as other useful setup instructions, please watch our "Vidami Blue iPad, iPhone Setup Guide” video here.

YouTube Not Working:
If you are having trouble with YouTube, are you sure that you have navigated to YouTube.com via Safari and not opened the YouTube app? You must use Safari to control YouTube.com and other compatible websites, except for some page-turning TAB apps.

Play/Pause switch Not Working:
Is your Play/Pause switch not working on fullscreen?
This sounds like an issue that arises when viewing iOS Safari in fullscreen mode. There is a setting that needs to be made in your iPad/iPhone "Settings" which is covered in our: "Vidami Blue iPad, iPhone Setup Guide” video here. Go to 2:32 in the video for instructions on how to change this setting and use fullscreen on the iPad. The entire video has useful setup information and may be of benefit to watch.

Please refer to Ultimate Guitar Pro app setup tutorial for more information.

  1. Open the Music Stand app, and locate the Settings menu at the bottom left corner.
  2. Select “Pedal and Keyboard Input”.
  3. A new page titled “Pedal & Keyboard” will appear that displays the four functions that can be triggered by the Vidami Blue. Note that you should choose one of the two Page Turning Modes for use with this app (For information on switching to various control modes, please review the Vidami Blue Modes & Functions Guide).
  4. To configure: select one of Music Stands four functions, then click on the switch of your Vidami Blue that you’d like to use to trigger the corresponding function.
  5. For example: if you would like to use the Forward switch of the Vidami Blue to trigger the Next Page command of the Music Stand app, simply select Next Page on the Pedal & Keyboard page, then click on the Forward switch of your Vidami Blue. After doing this, the command from the Vidami Blue will appear to the right of “Next Page” confirming the action was successfully configured.
  6. Next, perform the same steps to configure the remaining functions of the Music Stand app.

Please note: When creating notes or annotations in Music Stand, you will need temporarily power off the Vidami Blue in order to make the iPad’s virtual keyboard appear. After you have created the note, etc., turn the Vidami Blue back On, and continue to enjoy working with the Music Stand app.

Troubleshooting

  • If you have already registered your Vidami Blue / Original Vidami, installed the Vidami extension, and your play/pause button is the only switch that works; a quick fix may be to simply RESTART your computer.
  • If you haven’t yet registered your Vidami Blue, please head to our registration page here and follow the onscreen prompts to setup your account and install the software extension for the computer, laptop, or iOS device that you will be using.
  • If this does not resolve the issue, please make sure that your internet browser is up to date. Make sure that the operating system for your computer is up to date. The system requirements are listed under "technical specs" on the Vidami Blue and Original Vidami product pages.
  • If you’re still experiencing issues, try reinstalling the Vidami extension.

Please restart your computer in order for your system to recognize and use the Vidami extension again.

  • If you have not yet registered, just click on this link to register your Vidami Blue. Once you've registered, you will have access to your own account dashboard and can install the appropriate Vidami Blue extension software for your computer or iOS device.
  • If you are having trouble selecting your device on the Registration page, make sure that you are registering using the computer or iOS device that you will be using with your Vidami. For example: attempting to register the original Vidami via an iPad will not give you the option to select Vidami on the pull down menu because the original Vidami is not compatible with mobile devices.
  • If you are having trouble logging in to your User Dashboard: Please use the same method to login that you originally used when registering. For example, if you originally used Google Sign-In, but are now trying to enter your email address, the system will not accept your login.

First, make sure that you are using Chrome (not Edge or another internet browser).

Try shutting down and restarting your computer to see if this resolves the issue. If that doesn’t work, please refer to the Chrome Extension Update tutorial. If you’re still experiencing issues, try reinstalling the Vidami extension.

Although we don't offer support for installation of the Vidami Chrome browser on Microsoft Edge, it is possible for some Chromium based browsers like Edge to use Chrome extensions, but some settings within those browsers must be made. For help with using Chrome extensions on Edge, read this (Firefox is not compatible with Vidami at this time).

This issue may be related to permissions settings.
If you are using the Safari browser, please note that Apple requires you to make Permissions Settings to allow any Safari extension to interact with a website.
For instructions on how to set permissions for the Vidami Safari extension on a desktop computer: please watch our "Safari Extension Installation & Permissions Settings" here.
If you are using an iPad/iPhone:
please watch our "Vidami Blue iPad, iPhone Setup Guide" video here. If you are using the Chrome browser, this is not required.
If you’re still experiencing issues, try reinstalling the Vidami extension.

When more than one video is available on a page, you must select, or focus on the video that you want to control.

If you are using Safari with an embedded YouTube or Vimeo player, you will need to set the permissions for youtube.com, youtube-nocookie.com, and vimeo.com all to “Allow” in order for the video to function properly.

For information on permissions settings, please refer to the Safari Desktop/Laptop Extension Installation & Permissions Settings tutorial or the Vidami Blue iPad/iPhone Setup & iOS Extension Setup tutorial.

The Vidami Blue does not send out a battery level status to connected devices, so the connected device is doing its best to estimate charge and splits the difference by stating that the charge level is 50%.

If you charge the Vidami Blue for a few hours you should achieve a full charge. When the battery level is getting too low, you will see the red Low Battery Status LED illuminate solid about 30 minutes before the charge level is too low to operate the unit. A few minutes before fulling discharging, the red LED will begin blinking.

Make sure your operating system is up to date and meets the system requirements listed under "technical specs" on the Vidami Blue or Original Vidami product pages.

Is your Chrome or Safari browser up to date? If not, please update to the latest version, and restart your computer before using. Please refer to the Chrome Extension Update tutorial, Safari Extension Update tutorial, or Mobile/iOS Safari Extension Update tutorial for more information.

Make sure your Vidami Blue extension is up to date by logging into your Vidami Dashboard here and updating to the latest version.

Compatibility & technical specs

Please refer to our list of 60+ compatible platforms for more information.

Vidami Blue: Yes, the Vidami Blue is compatible with both iPad & iPhone using the Safari browser. (The Chrome browser is not compatible on iOS devices.) The iPad/iPhone must have the Vidami for Safari extension, and iOS15 or later installed.

Original Vidami: No, the Original Vidami is only compatible with Safari and Chrome browsers on computers.

Vidami Blue: No, the Vidami Blue is only compatible with Safari and Chrome browsers on computers, and Apple iOS devices.

Original Vidami: No, the Original Vidami is only compatible with Safari and Chrome browsers on computers.

Although the Vidami controllers & Vidami extensions were designed for use with the Safari and Chrome browsers, it may be possible to use the Vidami Chrome extension with certain other Chromium-based browsers like Edge, and Brave, etc.

It may also be possible to use the Vidami Chrome extension with other operating systems like Linux as well, if the installed browser is a Chromium-based browser.

However, extra steps may be required to install the Vidami Chrome Extension on these other browsers and systems, and we do not offer support for installation on these alternative browsers.

The Vidami extension is not compatible with Firefox.

Presently, the Vidami Blue and Original Vidami communicate with computers/laptops and iOS devices via internet browser extensions. Because Smart TV apps don’t make use of browser extensions, the Vidami cannot control them directly.

The Vidami Blue can work with these devices if you have:

  1. An iOS, Windows or Mac Desktop/Laptop computer that can "mirror" its display on a Smart TV.
  2. A Smart TV with a "screen mirroring" feature.
  3. Any screen mirroring device such as Roku TV, Roku Stick, Apple TV, Apple AirPlay Devices, Amazon FireStick, Miracast, etc

Alternatively:

You can connect your Vidami to a Desktop/Laptop computer, connect the video monitor out from the computer to the HDMI input of a TV. In this scenario, you are using the TV as a monitor for your computer, and would need appropriate cables and adapters from the computer to the TV.

Please refer to the "technical specs" section listed on the Vidami Blue product page for more information.

Please refer to the "technical specs" section listed on the Original Vidami product page for more information.