Privacy policy

This Privacy Policy describes how vidami.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
  • Disclosure for a business purpose: shared with our processor Shopify .

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify 

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information , email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Gorgias Customer support

Vidami iOS Application

  • Google User Data: The Vidami iOS app's use and transfer to any other app of
    information received from Google APIs will adhere to Google API Services
    User Data Policy, including the Limited Use requirements.
  • Email: email address accessed for login, but not stored.
  • Video Links: URL links to viewed YouTube videos stored locally in app.
SMS Messaging
  • Information We Collect:
    • Phone Number: When you opt-in to receive SMS marketing messages, we collect your phone number to send you relevant updates, promotions, and news about Vidami.
    • Consent: By providing your phone number, you consent to receive SMS messages from us. Consent can be withdrawn at any time by replying "STOP" to any message.
    • Usage Data: We may collect information on how you interact with our SMS messages, such as open rates and click-through rates, to improve the relevance and effectiveness of our campaigns.
  • How We Use Your Information:
    • SMS Marketing: We use Klaviyo to send SMS marketing messages that are tailored to your interests based on your preferences and interactions with Vidami.
    • Campaign Optimization: Your interaction data (e.g., which messages you open or click) is used to refine and optimize our messaging.
  • Data Sharing and Third Parties:
    • We use Klaviyo, a third-party service provider, to manage and send our SMS campaigns. Klaviyo may store and process your phone number and engagement data according to their Privacy Policy.
    • Vidami does not sell, rent, or share your phone number with any other third parties for marketing purposes.
  • Data Retention and Security:
    • Your phone number will be retained as long as you remain subscribed to our SMS campaigns. If you opt out, your information will be removed from our SMS list.
    • We take reasonable measures to protect your data, but please be aware that no transmission of data over the internet is completely secure.
  • Your Rights:
    • You have the right to opt out of receiving SMS messages at any time by replying "STOP" to any SMS message.
    • If you wish to request access to or deletion of your personal data, please contact us at [contact@vidami.com].
Mobile Terms of Service

The Vidami mobile message service (the "Service") is operated by Vidami (“Vidami”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Vidami’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Vidami through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Vidami. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18774457530 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Vidami mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18774457530 or email info@vidami.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. 
  • Facebook, Amplitude


For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

GDPR Compliance for EU and UK Residents

If you are a resident of the European Union (EU) or the United Kingdom (UK), your personal data is protected under the General Data Protection Regulation (GDPR). Vidami is committed to ensuring the privacy and security of your information in compliance with GDPR requirements.

Your Rights Under GDPR

You have the following rights concerning your personal data:

  1. Right to Access – You can request access to the personal data we hold about you.
  2. Right to Rectification – You may request that inaccurate or incomplete data be corrected.
  3. Right to Erasure (Right to Be Forgotten) – You can ask us to delete your personal data under certain circumstances.
  4. Right to Restrict Processing – You have the right to request that we limit how we use your data.
  5. Right to Data Portability – You may request a copy of your personal data in a structured, machine-readable format.
  6. Right to Object – You can object to the processing of your personal data, including for direct marketing purposes.
  7. Right to Withdraw Consent – Where we rely on your consent to process your data, you can withdraw that consent at any time.

How We Process Your Data

  • Vidami collects and processes personal data only where necessary for fulfilling our contractual obligations, complying with legal obligations, or with your explicit consent.
  • Your data will not be shared with third parties except where required to provide our services, meet legal obligations, or with your consent.
  • Vidami ensures appropriate safeguards, including encryption and access controls, to protect your personal data.

Data Transfers

If your personal data is transferred outside the EU or UK, we implement safeguards to ensure it is treated securely and in line with GDPR standards, including the use of Standard Contractual Clauses or other lawful mechanisms.

If you believe that Vidami has not appropriately handled your personal data, you have the right to lodge a complaint with your local data protection authority.


Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [info@vidami.com] or by mail using the details provided below:

Utility Design, Inc., 1336 Moorpark Rd, Suite 106
Thousand Oaks CA 91360, United States, Tel. (866) 777-5922

Last updated: 12/17/24