How do I set up my new Vidami pedal? Watch our how-to videos to install the Vidami Chrome and Safari extensions and learn how to use the pedal.
Only the Play/Pause button works on my pedal, what do I do? Please see our Vidami troubleshooting guide to quickly solve this problem.
What are the System Requirements for Vidami?
For Mac Users:
The Chrome extension requires macOS 10.10 or higher (Yosemite or higher). The Safari extension requires macOS 10.15 or higher (Catalina or higher), with Safari 14 installed.
For Windows Users:
The Chrome extension requires Windows 7, 8, 8.1, 10, or later.
Is the Vidami compatible with iOS, iPad, and other mobile devices? At this time, the Vidami is not compatible with these devices. It is compatible with ChromeBooks. This is because the Vidami communicates with operating systems via browser extensions and iOS does not use these.
List of Compatible Websites
YouTube.com, TrueFire.Com, Vimeo.com, MartyMusic.com, GuitarZoom,
GuitarTricks, MusicIsWin, JustinGuitar, GuitarZero2Hero, GL365 Academy
MasterClass, LinkedIn Learning, TimPierce Guitar
How does Vidami Work? Currently we support Google Chrome or Apple Safari via a USB connection. If you have a recent model PC or Mac without a USB port, you can easily connect the Vidami or Rep to your computer using a USB adapter. Register your pedal and download our Chrome extension or Safari extension and it’s ready to go.
What websites are compatible with the Rep? Our 2019 Rep pedal works with YouTube.com, MartyMusic and Steve Stine's GuitarZoom.
Can I learn other instruments with Vidami? Of course! The pedal is useful for anyone whose hands are occupied while learning.
Is the Vidami patented? Yes! We are proud to announce that the Vidami was issued a Utility Patent by the USPTO.
Where do I download the software for my pedal? Visit our downloads page to download the Chrome extension for your guitar pedal.
How do I check which version of the Chrome extension is downloaded? You can check the version number by opening your Chrome browser and clicking on the small Vidami icon in the upper right hand of your browser window, just next to the url window. Click once on the icon, then scroll down and click on “Manage Extensions”. Select Rep or Vidami extension and find the version number. The current version is: 1.6. If you do not have this version installed, click “Update” in the upper left hand portion of the window. Then restart your computer and see if this fixes the issue.
How do I remove the extension from Chrome? To do this, open your Chrome browser and click on the small Vidami icon in the upper right hand of your browser window, just next to the url window, then scroll down to "Manage Extensions". Click and you'll see the Vidami Extension where you can then choose "Remove".
What are the requirements for using the extensions? For Mac users: the Safari extension requires macOS 10.15 or higher (Catalina or higher), and the Chrome extension requires macOS 10.10 or higher (Yosemite or higher). For Windows users: the Chrome extension requires Windows 7, 8, 8.1, 10, or later.
Shipping and Returns
Shipping: Orders are processed within 3 business days. Transit time is 3-5 business days.
Do you ship internationally? We ship to many international destinations. During checkout, you will be prompted to enter your shipping address and will be able to check if shipping is available to your country.
PLEASE NOTE: International Customers are responsible for all customs taxes and fees that may apply.
Returns: Please refer to our Return Policy for more information.
More questions? Please contact us so we can help you out, and update our FAQ.