Frequently Asked Questions (FAQ)

Set-up

How do I set up my new Vidami pedal? Watch our how-to videos to install the Vidami Chrome and Safari extensions and learn how to use the pedal.

Trouble Shooting

Only the Play/Pause button works on my pedal, what do I do? Please see our Vidami troubleshooting guide to quickly solve this problem.

General

What are the controls? Check out our demo video, Vidami user manual, or Rep user manual.

How does Vidami Work? Currently we support Google Chrome or Apple Safari via a USB connection.  If you have a recent model PC or Mac without a USB port, you can easily connect the Vidami or Rep to your computer using a USB adapter. Register your pedal and download our Chrome extension or Safari extension and it’s ready to go.

What websites are compatible with the Vidami? Not only does the Vidami control videos on Youtube.com and Vimeo.com, it is now fully integrated with Marty Music, Steve Stine's Guitar Zoom, MusicIsWin, LinkedIn Learning, JustinGuitar, GuitarTricks, GuitarZero2Hero, and GL365 Academy. And most recently, Vidami is fully compatible with the TrueFire web app in Classic View.

What websites are compatible with the Rep? Our 2019 Rep pedal works with YouTube.com, MartyMusic and Steve Stine's GuitarZoom.

Does Vidami work on iPad or mobile? The pedal is compatible with Chromebooks because they support the use of Chrome desktop extensions, but it is not compatible with iOS devices like the iPad or iPhone. This is because iOS does not support the use of desktop browser extensions like Chrome.

Can I learn other instruments with Vidami? Of course! The pedal is useful for anyone whose hands are occupied while learning.

Is the Vidami patented? Yes! We are proud to announce that the Vidami was issued a Utility Patent by the USPTO.

Software

Where do I download the software for my pedal? Visit our downloads page to download the Chrome extension for your guitar pedal.

How do I check which version of the Chrome extension is downloaded? You can check the version number by opening your Chrome browser and clicking on the small Vidami icon in the upper right hand of your browser window, just next to the url window. Click once on the icon, then scroll down and click on “Manage Extensions”. Select Rep or Vidami extension and find the version number. The current version is: 1.6. If you do not have this version installed, click “Update” in the upper left hand portion of the window. Then restart your computer and see if this fixes the issue.

How do I remove the extension from Chrome? To do this, open your Chrome browser and click on the small Vidami icon in the upper right hand of your browser window, just next to the url window, then scroll down to "Manage Extensions". Click and you'll see the Vidami Extension where you can then choose "Remove".

What are the requirements for using the extensions? For Mac users: the Safari extension requires macOS 10.13 or higher (High Sierra, Mojave, Catalina or higher), and the Chrome extension requires macOS 10.10 or higher (Yosemite or higher). For Windows users: the Chrome extension requires Windows 7, 8, 8.1, 10, or later.

Shipping and Returns

Shipping: Orders are processed within 3 business days. Transit time is 3-5 business days.

Do you ship internationally? We ship to many international destinations. During checkout, you will be prompted to enter your shipping address and will be able to check if shipping is available to your country.

PLEASE NOTE: International Customers are responsible for all customs taxes and fees that may apply.

Returns: Please refer to our Return Policy for more information.

 

More questions? Please contact us so we can help you out, and update our FAQ.