Frequently Asked Questions (FAQ)

Set-up

How do I set up my new Vidami pedal? Watch our how-to videos to install the Vidami chrome extension and learn how to use the pedal.

Trouble Shooting

Only the Play/Pause button works on my pedal, what do I do? Go to our Vidami troubleshooting guide to quickly solve this problem.

Why does my video freeze when I press "loop"? If you are paused while you press “loop”, you risk setting a loop start and end point on the exact same time stamp, and the video will not move forward until you clear the loop by pressing “loop” again or holding “play” to clear settings.

General

What are the controls? Check out our demo video, Vidami user manual, or Rep user manual.

What is the difference between the Vidami and the Rep? The Vidami is an updated, refreshed version of the Rep!

How does Vidami Work? Currently we support Google Chrome via a USB connection. If you have a recent model PC or Mac without a USB port, you can easily connect the Vidami or Rep to your computer using a USB adapter. Register your pedal and download our Chrome extension or Safari extension and it’s ready to go.

Does Vidami only control YouTube videos? Not only do the Vidami and Rep pedals control videos on Youtube.com and Vimeo.com, but they are now fully integrated with Marty Music for his subscription series and Steve Stine's Guitar Zoom.

Does Vidami work on iPad or mobile? The pedal is compatible with Chromebooks because they support the use of Chrome desktop extensions, but it is not compatible with iOS devices like the iPad or iPhone. This is because iOS does not support the use of desktop browser extensions like Chrome.

Can I learn other instruments with Vidami? Of course! The pedal is useful for anyone whose hands are occupied while learning.

Software

Where do I download the software for my pedal? Visit our downloads page to download the Chrome extension for your guitar pedal.

How do I check which version of the Chrome extension is downloaded? You can check the version number by opening your Chrome browser and clicking on the small “UD” icon in the upper right hand of your browser window, just next to the url window. Click once on the icon, then scroll down and click on “Manage Extensions”. Select UD Rep or UD Vidami extension and find the version number. The current version is: 1.2. If you do not have this version installed, click “Update” in the upper left hand portion of the window. Then restart your computer and see if this fixes the issue.

How do I remove the UD extension from Chrome? To do this, open your Chrome browser and click on the small “UD” icon in the upper right hand of your browser window, just next to the url window, then scroll down to “Remove from Chrome”.

Shipping and Returns

Shipping: Orders are processed within 3 business days for Free shipping Domestically.  Transit time is 3-5 business days.

Do you ship internationally? Outside of the US, we are now shipping to Canada, the European Union, United Kingdom, Australia & New Zealand, and Japan. The customer will be responsible for any customs taxes and fees that may apply.

Returns: Please refer to our Return Policy for more information.

 

More questions? Please contact us so we can help you out, and update our FAQ.