Frequently Asked Questions (FAQs)

• If you have already registered your Vidami Blue / Original Vidami, installed the Vidami extension, and your play/pause button is the only switch that works; a quick fix may be to simply RESTART your computer.
• If you haven’t yet registered your Vidami Blue, please head to our registration page here and follow the onscreen prompts to setup your account and install the software extension for the computer, laptop, or iOS device that you will be using.
• If this does not resolve the issue, please make sure that your internet browser is up to date. Make sure that the operating system for your computer is up to date. The system requirements are listed under "technical specs" on the Vidami Blue and Original Vidami product pages.
• If you’re still experiencing issues, try reinstalling the Vidami extension.

Please restart your computer in order for your system to recognize and use the Vidami extension again.

• If you have not yet registered, just click on this link to register your Vidami Blue. Once you've registered, you will have access to your own account dashboard and can install the appropriate Vidami Blue extension software for your computer or iOS device.
• If you are having trouble selecting your device on the Registration page, make sure that you are registering using the computer or iOS device that you will be using with your Vidami. For example: attempting to register the original Vidami via an iPad will not give you the option to select Vidami on the pull down menu because the original Vidami is not compatible with mobile devices.
• If you are having trouble logging in to your User Dashboard: Please use the same method to login that you originally used when registering. For example, if you originally used Google Sign-In, but are now trying to enter your email address, the system will not accept your login.

First, make sure that you are using Chrome (not Edge or another internet browser).

Try shutting down and restarting your computer to see if this resolves the issue. If that doesn’t work, please refer to the Chrome Extension Update tutorial. If you’re still experiencing issues, try reinstalling the Vidami extension.

Although we don't offer support for installation of the Vidami Chrome browser on Microsoft Edge, it is possible for some Chromium based browsers like Edge to use Chrome extensions, but some settings within those browsers must be made. For help with using Chrome extensions on Edge, read this (Firefox is not compatible with Vidami at this time).

This issue may be related to permissions settings.
If you are using the Safari browser, please note that Apple requires you to make Permissions Settings to allow any Safari extension to interact with a website.
For instructions on how to set permissions for the Vidami Safari extension on a desktop computer: please watch our "Safari Extension Installation & Permissions Settings" here.
If you are using an iPad/iPhone:
please watch our "Vidami Blue iPad, iPhone Setup Guide" video here. If you are using the Chrome browser, this is not required.
If you’re still experiencing issues, try reinstalling the Vidami extension.

When more than one video is available on a page, you must select, or focus on the video that you want to control.

If you are using Safari with an embedded YouTube or Vimeo player, you will need to set the permissions for youtube.com, youtube-nocookie.com, and vimeo.com all to “Allow” in order for the video to function properly.

For information on permissions settings, please refer to the Safari Desktop/Laptop Extension Installation & Permissions Settings tutorial or the Vidami Blue iPad/iPhone Setup & iOS Extension Setup tutorial.

The Vidami Blue does not send out a battery level status to connected devices, so the connected device is doing its best to estimate charge and splits the difference by stating that the charge level is 50%.

If you charge the Vidami Blue for a few hours you should achieve a full charge. When the battery level is getting too low, you will see the red Low Battery Status LED illuminate solid about 30 minutes before the charge level is too low to operate the unit. A few minutes before fulling discharging, the red LED will begin blinking.

Make sure your operating system is up to date and meets the system requirements listed under "technical specs" on the Vidami Blue or Original Vidami product pages.

Is your Chrome or Safari browser up to date? If not, please update to the latest version, and restart your computer before using. Please refer to the Chrome Extension Update tutorial, Safari Extension Update tutorial, or Mobile/iOS Safari Extension Update tutorial for more information.

Make sure your Vidami Blue extension is up to date by logging into your Vidami Dashboard here and updating to the latest version.