Vidami Blue Support

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Frequently Asked Questions (FAQ)

To find answers to the most common questions about registration, compatible websites, system requirements, etc., read below.

Set-up

- First, connect your Vidami Blue to your computer, then click on this link to proceed to the Registration page. Once you've registered, you will have access to your own account dashboard and can install the appropriate Vidami browser extension software for your computer.

- In the future, you can always sign-in to your dashboard again by clicking on the User Sign-In Icon at the top right of our website next to the magnifying glass. Use the same method to sign-in that you used when setting up your account, and once you arrive at your dashboard, you will be able to re-install your existing software, install software on another computer, or register a new Vidami device. If you used email as your original login method and can't remember your password, just click on "Forgot Password?" at the bottom of the Sign-In page and you will find instructions on creating a new password.

For information on setting the Vidami Blue Control Modes: Video Control, DAW Control, Page-Turning Mode, please click here.

Compatible Websites & Platforms

Click here to view the list of the 50+ Compatible Platforms for the Vidami Blue.

General

Apple (Desktop & Laptop Computers)

- OS 10.15 or later, and Safari 14 or later.
- Vidami Safari extension

Windows (Desktop Computers, Laptops & ChromeBooks)
- Windows 7,8,8.1,10, or later.
- Chrome (current version)
- Vidami Chrome extension.

Apple (Mobile Devices)

- iOS 15 or later.
- Safari browser
- Vidami Mobile for Safari Extension
- iPad, iPad Pro, iPad mini, iPad Air 1st gen or later.
- iPhone 7 or later

- The Vidami Blue is compatible with both iPad & iPhone using the Safari browser. (The Chrome browser is not compatible on iOS devices.)
- The iPad/iPhone must have the Vidami for Safari extension, and iOS15 or later installed.

For information on using the various Control Modes please visit here.

The Vidami Blue is only available for use with Apple iOS devices, until Google develops the use of mobile browser extensions on Android devices.

- Although the Vidami controllers & Vidami extensions were designed for use with the Safari and Chrome browsers, it may be possible to use the Vidami Chrome extension with certain other Chromium-based browsers like Edge, and Brave, etc.

- It may also be possible to use the Vidami Chrome extension with other operating systems like Linux as well, if the installed browser is a Chromium-based browser.

- However, extra steps may be required to install the Vidami Chrome Extension on these other browsers and systems, and we do not offer support for installation on these alternative browsers.

- The Vidami extension is not compatible with Firefox.

Presently, the Vidami and the Vidami Blue communicate with computers/laptops and iOS devices via internet browser extensions. Because Smart TV apps don’t make use of browser extensions, the Vidami cannot control them directly.
However:
The Vidami Blue can work with these devices if you have:

1. An iOS, Windows or Mac Desktop/Laptop computer that can "mirror" its display on a Smart TV.
2. A Smart TV with a "screen mirroring" feature.
3. Any screen mirroring device such as Roku TV, Roku Stick, Apple TV, Apple AirPlay Devices, Amazon FireStick, Miracast, etc
Alternatively:
You can connect your Original Vidami to a desktop/Laptop computer, connect the video monitor out from the computer to the HDMI input of a TV. In this scenario, you are using the TV as a monitor for your computer, and would need appropriate cables and adapters from the computer to the TV:)

Of course! Both the Vidami and Vidami blue are useful for anyone whose hands are occupied while learning online! Customers are using it for learning any instrument, DIY, cooking, automotive repairs, you name it! It controls any Youtube videos and cuts your practice time in half while increasing focus & flow!

Check out our demo videos,  & the Vidami Blue User Manual

Yes! In 2020, The United States Patent and Trademark Office recognized the Vidami as a novel, and useful invention and granted Vidami a Utility Patent for its unique looping controllers.

Policies

We do our best to ship out all weekday orders within 24 hours. Some delays may occur at the carrier level when impacted by COVID-19 and holidays.

We ship the Vidami and Vidami Blue to many international destinations. During checkout, you will be prompted to enter your shipping address and will be able to check if shipping is available to your country.
You may also see different options, including estimates for shipping and customs charges.

PLEASE NOTE:  International Customers are responsible for all applicable Customs fees and VAT charges.

Some delays may occur at the carrier level when impacted by COVID-19 and holidays.

Please refer to our Refund Policy for more information.

Please refer to our Warranty Policy for more information.

Trouble Shooting

If your Vidami Blue is not functioning as expected, please check the following:

Please restart your computer in order for your system to recognize and use the Vidami extension again.
Some users are in the habit of putting their computer to sleep after each use, but rarely completely shut down their computer. Sometimes, after extended periods between shutdowns, your computers RAM and/or system files may not function properly until after a full shutdown and restart resets the system.

Bluetooth

If so, disconnect from all devices not currently in use by temporarily disabling Bluetooth or unpairing from unused devices. The Vidami Blue can only connect to one Bluetooth device at a time.

To connect to Bluetooth on your PC, Turn on the Vidami Blue to make it discoverable via Bluetooth. On your PC, select Start > Settings > Bluetooth & other devices > Add device > Bluetooth .Choose the Vidami Blue to connect, and follow additional instructions if they appear, then select Done. If the blue LED on the back of the Vidami changes from blinking to solid, you have succesfully connected.

- Is the blue LED on the back of your Vidami Blue’s blue solid, or is it blinking? If it is blinking, the Vidami Blue is discoverable via Bluetooth. If it is solid, this means the Vidami Blue is probably connected to a different computer/mobile device.

- Is your Vidami Blue charged? Low battery levels can sometimes interfere with Bluetooth operation.

- Are you using the Vidami Blue with multiple devices? If so, disconnect from all devices not currently in use by temporarily disabling Bluetooth or unpairing from unused devices. The Vidami Blue can only connect to one Bluetooth device at a time.

Software

- If you have already registered your Vidami Blue, installed the Vidami extension, and your play/pause button is the only switch that works; a quick fix may be to simply RESTART your computer.

- If you haven’t yet registered your Vidami Blue, please head to our registration page here and follow the onscreen prompts to setup your account and install the software extension for the computer, laptop, or iOS device that you will be using.

- If this does not resolve the issue, please make sure that your internet browser is up to date. Make sure that the operating system for your computer is up to date. You can find the system requirements for the Vidami listed at the bottom of the Vidami Learn More page here.

- If the above suggestions do not work, please see the Resolving Play/Pause Issue page here for instructions on uninstalling and reinstalling the Vidami browser extension.

Please restart your computer in order for your system to recognize and use the Vidami extension again.
Some users are in the habit of putting their computer to sleep after each use, but rarely completely shut down their computer. Sometimes, after extended periods between shutdowns, your computers RAM and/or system files may not function properly until after a full shutdown and restart resets the system.

You may have inadvertantly changed the Control Mode. For information on setting the Vidami Blue to Video Mode, DAW Control Mode, and Page-Turning Mode, please visit here.

- If you have not yet registered, just click on this link to register your Vidami Blue. Once you've registered, you will have access to your own account dashboard and can install the appropriate Vidami Blue extension software for your computer or iOS device.

- If you are having trouble selecting your device on the Registration page, make sure that you are registering using the computer or iOS device that you will be using with your Vidami. For example: attempting to register the original Vidami via an iPad will not give you the option to select Vidami on the pull down menu because, the original Vidami is not compatible with mobile devices.

- If you are having trouble logging in to your User Dashboard: Please use the same method to login that you originally used when registering. For example, if you originally used Google Sign-In, but are now trying to enter your email address, the system will not accept your login.

- Try shutting down and restarting your computer to see if this resolves the issue. Some users are in the habit of putting their computer to sleep after each use, but rarely completely shut down their computer. Sometimes, after extended periods between shutdowns, your computers RAM and/or system files may not function properly until after a full shutdown and restart resets the system.

- Are you sure that you are using Chrome and not Edge, or another internet browser? Although we don't offer support for installation of the Vidami Chrome browser on Microsoft Edge, it is possible for some Chromium based browsers like Edge to use Chrome extensions, but some settings within those browsers must be made. For help with using Chrome extensions on Edge, [read this](https://www.groovypost.com/howto/install-extensions-on-chromium-based-edge-on-windows-10/.). (Firefox is not compatible with Vidami at this time.)

- Try shutting down and restarting your computer to see if this resolves the issue. Some users are in the habit of putting their computer to sleep after each use, but rarely completely shut down their computer. Sometimes, after extended periods between shutdowns, your computers RAM and/or system files may not function properly until after a full shutdown and restart resets the system.

- If you are using Safari on a desktop or laptop computer, have you set the necessary Permissions for the websites that you would like to control? If you need assistance with this, please watch our "Safari Desktop/Laptop Extension Installation & Permissions Settings tutorial here.

- Having an issue with Safari on your iPad or iPhone?
If you are using Safari on an iPad or iPhone, have you set the necessary Permissions for the websites that you would like to control? If you need assistance with this as well as other useful setup instructions, please watch our "Vidami Blue iPad/iPhone Setup & iOS Extension Setup” tutorial here.

- If you are having trouble with YouTube, are you sure that you have navigated to YouTube.com via SafarI and not opened the YouTube app? You must use Safari to control YouTube.com and other compatible websites, except for some page-turning TAB apps.

- Is the Play/Pause switch not working on fullscreen? If so, please watch our "Vidami Blue: iPad/iPhone setup tutorial here for information on making the necessary setting for this and other and other features.

- When more than one video is available on a page, you must select, or focus on the video that you want to control.

- If you are using Safari with an embedded youtube or vimeo player, you will need to set the permissions for youtube.com, youtube-nocookie.com, and Vimeo.com all to “Allow”., in order for the video to function properly. For information on permissions settings, please watch the "Safari Desktop/Laptop Extension Installation & Permissions Settings, or the "Vidami Blue iPad/iPhone Setup & iOS Extension Setup” tutorial here.

- Make sure your operating system is up to date and meets the Vidami Blue system requirements listed at the bottom of the Vidami Blue “Learn More” page here.

- Is your Chrome or Safari browser up to date? If not, please update to the latest version, and restart your computer before using.

- Make sure your Vidami Blue extension is up to date by logging into your Vidami Dashboard here and updating to the latest version.

- The Vidami Blue does not send out a battery level status to connected devices, so the connected device is doing its best to estimate charge and splits the difference by stating that the charge level is 50%.
If you charge the Vidami Blue for a few hours you should achieve a full charge. When the battery level is getting too low, you will see the red Low Battery Status LED illuminate solid about 30 mins before the charge level is too low to operate the unit. A few minutes before fulling discharging, the red LED will begin blinking:)

More questions? Please contact us so we can help you out, and update our FAQs.