Refund Policy

  • A Vidami product can be returned within 30 days from the date of purchase for any reason.
  • Products must be returned in new condition, shipped in the original packing material, to qualify for a full refund. Products that are missing accessories will be subject to a 15% restocking fee. We reserve the right to deny a return in case of excessive wear.
  • Return shipping costs are the responsibility of the customer, unless item is being returned for warranty service
  • If Free Shipping was applied at time of purchase, this cost will be deducted from refund amount.
  • The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
  • Products sent back to Vidami for return must have an RMA number and Serial number clearly marked on the outside of the shipping box. To receive an RMA number, please contact us at:
  • After receiving the RMA number, items shipped from customers must arrive at our facility within 10 days for domestic returns, and 30 days for international returns.  Returns may be denied if received outside of these return shipment windows.
  • Once the returned product is received at our facility, refunds are processed within 10 business days.